HighSpin Privacy Policy

At HighSpin, we respect your privacy and are committed to protecting the personal data you share with us. This HighSpin Casino Privacy Policy explains how we, Costa Matrix Group LLC, operating under Costa Rica Law No. 9050, collect, use, store and safeguard your information when you register, log in, or play with us. By using our services, you agree to the practices described below.

Information We Collect

We collect information directly from you and automatically through your use of our platform. When you complete a HighSpin login or create an account, we gather registration details such as your name, date of birth, email address, phone number and country of residence. We also collect financial information necessary to process deposits and withdrawals, including payment method details.

• We gather registration and identity data when you sign up
• We collect payment and transaction data linked to deposits and withdrawals
• We track your gaming activity, including games played, bets placed, and bonus usage such as the HighSpin no deposit bonus or HighSpin casino bonus
• We record your device information, IP address, and browser type when you access High Spin Casino via desktop or the HighSpin app
• We log your communications with our customer support team

Verification Documents

To comply with anti-money laundering regulations, we may request a valid government-issued photo ID, proof of residential address, and proof of ownership of your payment method. We process these documents solely to confirm your identity and ensure the security of your HighSpin Casino account.

How We Use Your Information

We use the data we collect to operate HighSpin Casino responsibly and provide you with a secure, personalised experience. Our HighSpin Casino platform relies on this information to manage your account, process transactions, and deliver promotions tailored to your activity.

• We use your data to verify your identity and prevent fraud
• We process your information to manage deposits, withdrawals, and wagering requirements
• We use activity data to offer relevant promotions, including reload bonuses, lootboxes, and the HighSpin casino no deposit bonus where applicable
• We analyse gameplay data to improve our HighSpin casino app and website functionality
• We communicate important account, security, and responsible gaming notices

Legal Basis for Processing

We process your personal data based on the necessity of performing our contract with you, complying with our legal obligations under Costa Rican regulations, and pursuing our legitimate interests in preventing fraud and improving our services. Where required, we rely on your consent, which you may withdraw at any time by contacting us.

Sharing Your Information

We do not sell your personal data. However, we may share limited information with trusted third parties to operate High Spin effectively.

• We share data with payment processors to complete your transactions
• We share information with identity verification providers to confirm your eligibility to play
• We disclose data to regulatory authorities when legally required
• We work with game providers and platform vendors who process data solely to deliver our services

Cookies and Tracking Technologies

We use cookies and similar technologies across our website and HighSpin casino app to remember your preferences, keep you logged in, and analyse traffic. You can manage cookie settings through your browser, though disabling certain cookies may affect your ability to use features such as automatic HighSpin login.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, including regulatory recordkeeping obligations. Where your account remains inactive for 90 days, we may classify it as dormant; we retain the associated data and balance in accordance with our terms until further action is taken. After account closure, we may continue to hold certain data to meet legal, tax, or anti-fraud obligations.

Data Security

We implement technical and organisational measures designed to protect your data against unauthorised access, loss, or misuse. Our systems encrypt sensitive information, and we restrict internal access to personal data on a need-to-know basis. While we take security seriously, no method of transmission over the internet is entirely secure, and we encourage you to use strong, unique passwords for your HighSpin casino login.

Your Rights

Depending on your jurisdiction, you may have rights regarding the personal data we hold about you. We are committed to honouring these rights wherever applicable.

• You may request access to the personal data we hold about you
• You may ask us to correct inaccurate or incomplete information
• You may request deletion of your data, subject to our legal retention obligations
• You may object to or restrict certain types of processing
• You may withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us at support@highspin.com. We aim to respond to verified requests within a reasonable timeframe.

International Data Transfers

As we operate internationally, your data may be transferred to and processed in countries outside your country of residence, including Costa Rica. We take appropriate steps to ensure that any such transfer maintains an adequate level of protection consistent with this policy.

Restricted Jurisdictions and Compliance

We do not knowingly collect or process data from individuals located in restricted territories, including the United States, Israel, and other jurisdictions listed in our terms. We also prohibit the use of VPNs to disguise your location; accounts with detected IP overlap or location masking may be restricted or terminated, and any associated data will be handled in accordance with our compliance obligations.

Children's Privacy

Our services are intended solely for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and any account found to belong to an underage individual will be closed immediately, with funds handled according to applicable regulations.

Marketing Communications

We may send you promotional emails about offers such as reload bonuses, tournaments, or the Loyalty Club, provided you have not opted out. You can unsubscribe from marketing messages at any time using the link provided in our emails or by contacting our support team directly.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this page regularly. Continued use of HighSpin Casino after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your personal data, please reach out to us at support@highspin.com, or contact our VIP team at vip@highspin.com for account-specific enquiries. We are here to address any privacy concerns you may have while enjoying High Spin Casino.