HighSpin Terms and Conditions

Welcome to HighSpin Casino. These Terms and Conditions govern your use of our website and services. By registering an account, you confirm that you have read, understood and agreed to be bound by these terms. At HighSpin, we operate under a license issued in Costa Rica pursuant to Law No. 9050, and we are committed to providing a fair, secure and transparent gaming environment for all our players.

About HighSpin Casino

HighSpin is owned and operated by Costa Matrix Group LLC, a company registered in Costa Rica under legal person number 3-102-934519. We offer our services to international players, with our platform available in English and British English. HighSpin Casino provides access to over 6,000 slots, live dealer games, table games and jackpot titles from a wide range of leading software providers. Our HighSpin login process is straightforward, and once verified, you can enjoy the full breadth of games we offer through desktop or mobile browser.

Eligibility and Account Registration

To use our services, you must be at least 18 years old or the legal age of majority in your jurisdiction, whichever is higher. We do not accept players from the United States, Israel, and a number of other restricted territories listed on our website, including but not limited to China, Russia, Ukraine, and the United Arab Emirates. When you register for HighSpin, we require accurate personal information, and you may only hold one account with us. Duplicate accounts, whether created by the same person or linked through shared payment methods or devices, will be excluded from bonus eligibility and may be suspended.

• You must provide truthful and complete registration details
• We reserve the right to request verification documents at any time
• You are responsible for maintaining the confidentiality of your login credentials
• We may suspend or close accounts found in breach of these terms

Deposits, Withdrawals and Payment Terms

We support gameplay in EUR, GBP, USD and AUD, along with cryptocurrencies for deposits and withdrawals. The minimum deposit at HighSpin is 10 units of your chosen currency, while a 20-unit deposit is required to activate a deposit bonus. Our minimum withdrawal threshold is set at 20 units of currency. We at HighSpin accept Visa and Mastercard cards, Apple Pay, Google Pay, Open Banking and cryptocurrencies for both deposits and withdrawals.

Our withdrawal limits are set at 2,000 units per day, 5,000 per week and 20,000 per month, though we may grant higher limits at our discretion for high-value depositors. Progressive jackpot winnings are always paid in full, regardless of these limits. We only process one active withdrawal request at a time, and deposits must be wagered at least once before you request a withdrawal. Where a deposit is made without any gameplay, we may require wagering of up to three times that deposit before releasing funds, and processing fees may apply.

• We classify accounts inactive for 90 days as dormant, and such accounts may be closed with the remaining balance retained
• Replace-by-Fee cryptocurrency transactions are strictly prohibited on our platform
• E-wallet withdrawals are processed within 1 working day once verified and confirmed

Verification Requirements

At HighSpin Casino, we may require verification at any stage, including prior to processing a withdrawal. You may be asked to submit a valid government-issued photo ID, proof of residential address, proof of ownership of your payment method, and any further documentation needed to complete our checks. Documents must be submitted within 30 days of our request, or your account may be restricted, suspended or closed. We target verification completion within 10 calendar days of receiving all necessary documents, though complex cases involving third-party checks may take longer. All withdrawals remain withheld until verification and compliance checks are finalized.

HighSpin Bonus Terms

Our Welcome Package offers 380% up to 2,200 GBP plus 2,000 free spins spread across your first four deposits, lootboxes included. Each stage of the HighSpin bonus carries its own promo code and wagering conditions, and we require a minimum deposit of 20 GBP to qualify. You must activate any HighSpin bonus within 72 hours of your deposit, and it remains valid for 7 days thereafter.

• Wagering requirements are set at 35 times the bonus amount and 35 times any free spin winnings
• Free spins are valued at 0.10 GBP per spin and released across 5 daily sets
• The maximum bet permitted while a bonus is active is 5 units of your currency
• Maximum win from a bonus is capped at 10 times the bonus amount
• Free spin winnings are capped at 100 GBP

Slots contribute 100% toward wagering, while table games, video poker and roulette contribute only 5%. Jackpot games, bonus buy features and select excluded titles do not count toward bonus wagering at all. We at HighSpin allow only one bonus per person, email address or IP address, and only one bonus may be held at a time. Should you withdraw your deposit before completing wagering, the bonus and any associated winnings will be forfeited. We also offer a Tuesday Reload Bonus, Thursday free spins, Weekend Reload offers, Weekly Cashback, Monthly Rakeback and other HighSpin no deposit bonus style promotions from time to time, subject to their own specific terms published on our site.

Loyalty Program and VIP Club

Our HighSpin Loyalty Club spans 100 levels grouped into 10 statuses, from Newbie through to Maverick, and rewards you with experience points as you play. Across the full path, we distribute rewards totaling 211,405 GBP in cash and 2,500 free spins. Players who reach a 1,000 GBP deposit threshold may qualify for our HighSpin VIP Club, which includes a dedicated VIP specialist, custom rewards and fast-track payouts. You can reach our VIP team directly at vip@highspin.com.

Responsible Use and Prohibited Conduct

We at HighSpin prohibit the use of VPN services to access our platform. Accounts found with overlapping IP addresses may be restricted or terminated without appeal. You agree not to engage in fraudulent activity, collusion, bonus abuse, or any conduct that violates the integrity of our games. We reserve the right to void winnings and close accounts found in breach of these conditions.

Customer Support

Our support team is available 24/7 via live chat and email at support@highspin.com. Whether you have questions about the HighSpin app, need help with the HighSpin casino app, or require assistance with withdrawals, our team is ready to help in English.

Changes to These Terms

We may update these Terms and Conditions periodically to reflect regulatory changes or improvements to our services. Continued use of HighSpin Casino after any changes constitutes your acceptance of the revised terms. We encourage you to review this page regularly to stay informed of your rights and obligations as a HighSpin player.