Our HighSpin Responsible Gaming

Our Commitment to Safer Play

Operating under the regulations to Law No. 9050 in Costa Rica, we at High Spin are committed to fair, transparent and responsible operations. Our licence requires us to maintain strict standards around player protection, and we go beyond the minimum requirements to make sure our community feels genuinely cared for. Our HighSpin team continuously reviews our policies to reflect best practices in the industry.

We understand that gambling can be enjoyable when approached with the right mindset, but it can also become a problem for some individuals. That's why we have designed our platform with built-in safeguards, clear information, and accessible support channels. At HighSpin, we never want the excitement of our games to come at the expense of your financial or emotional wellbeing.

Tools We Provide to Help You Stay in Control

Our Vegas-style entertainment and thousands of slots are meant to be fun, and we've built several features into our High Spin platform to help you manage your play responsibly. These tools are available directly through your account settings, and our support team can guide you through activating any of them.

• Deposit limits – set daily, weekly or monthly caps on how much you can add to your account
• Loss limits – restrict the amount you're willing to lose over a chosen period
• Wagering limits – control how much you stake across your sessions
• Session time reminders – receive alerts about how long you've been playing
• Cooling-off periods – temporarily pause your account for a set number of days
• Self-exclusion – close your account for an extended period, or permanently, if needed
• Reality checks – periodic notifications reminding you of your time spent on our site

We at HighSpin encourage every player to explore these settings early on, rather than waiting until they feel necessary. Being proactive about your limits is one of the simplest ways to enjoy our games while staying financially secure.

How to Set Your Limits

Adjusting your limits on our platform is simple and can be done at any time from your account dashboard. Here's how it works at Vegas-style speed with HighSpin:

1. Log in to your HighSpin account
2. Navigate to the "Responsible Gaming" or "Account Settings" section
3. Choose the limit type you wish to apply (deposit, loss, wagering or session time)
4. Enter your preferred amount or duration
5. Confirm your changes

Please note that increasing a limit may require a short waiting period before it takes effect, while decreasing a limit or activating self-exclusion is usually immediate. This is a standard safeguard we use at High Spin to prevent impulsive decisions from overriding your original, more cautious choice.

Recognising the Signs of Problem Gambling

We want our players to be informed and aware of their own habits. Some signs that gambling may be becoming a problem include:

• Spending more money or time than originally planned
• Chasing losses by depositing repeatedly
• Neglecting work, relationships or responsibilities because of gaming
• Feeling anxious, irritable or preoccupied with gambling
• Borrowing money or using funds meant for essentials to play
• Hiding gambling activity from family or friends

If any of this sounds familiar, we at HighSpin strongly encourage you to use our self-assessment tools or reach out to one of the independent organisations listed below. Our High Spin support team is also available around the clock to talk through your options and help you apply any of our protective features.

Age Verification and Account Protection

Our platform is intended exclusively for adults of legal gambling age. We at High Spin apply strict identity verification procedures to confirm that every account holder meets this requirement before withdrawals are processed. As part of our verification process, we may request a valid government-issued photo ID, proof of residential address, and proof of ownership of the payment method used.

We also monitor account activity for signs of underage access or shared accounts. If you're a parent or guardian concerned about a family member accessing our site, we recommend installing parental control or filtering software such as those offered by NetNanny, CYBERsitter, or similar providers, in addition to keeping devices and passwords secure.

Support Organisations We Recommend

While HighSpin provides internal tools to support responsible play, we also recommend connecting with specialised, independent organisations that offer confidential advice, counselling and support for anyone affected by problem gambling:

These organisations operate independently from our casino and can provide guidance tailored to your personal situation. We at HighSpin fully support their work and encourage anyone who feels they need extra help to reach out directly.

Dormant Accounts and Inactive Play

As part of our responsible approach, accounts that remain inactive for 90 days are classified as dormant. This policy is not only a security measure but also part of our broader effort to encourage mindful engagement with our platform rather than habitual, unmonitored play. If your High Spin account becomes dormant, please contact our support team to discuss reactivation and the handling of any remaining balance.

Our Approach to Marketing and Bonuses

We design our promotions, including our Welcome Package and ongoing reload offers, with clear terms and conditions so players always know what to expect. Wagering requirements, maximum bet limits, and eligibility rules are published transparently, and our HighSpin team is available to clarify any bonus terms before you opt in. We never want promotional excitement to encourage spending beyond your means. For a full overview of our current offers, check out our HighSpin bonus page.

If you ever feel that bonus offers are becoming a trigger rather than a treat, you can opt out of marketing communications at any time through your account preferences or by contacting our support team directly.